Kern 121 F1 Cucumber

1. Are these seeds edible?

No. The product's performance is not good. Please reach us on our customer care for raising a complaint. Germination of the products is not good. Please reach us on our customer care for raising a complaint.

2. What is the cancellation policy?

We do not accept any cancellations. Please reach out to our customer care at customerserviceadmin@kernseedtech.com for further assistance.

3. I received a partial item/partial order or an untenanted/void packet. What to do?

Please reach us on our customer care within 24 hours of receiving your package.

4. How do I create an account on Kern Seedtech website?

You can create an account by entering the your Mobile number, Email ID and Address in the Login section.

5. How are items packaged?

We package our products in recyclable packets, ensuring the products are not damaged during the transit. We take pride in the Quality and Eco friendliness of our packaging.

6. How do I log in?

You can log in using your Mobile number and OTP

7. What is the Returns policy?

We do not accept returns. In case the products received are damaged, please contact our customer care at admin@kernseedtech.com within 1 day of receiving the products. Our Sales team will contact you and arrange for a replacement or initiate payment refund, based on your preference. The payment refund will be processed within 5-7 business days.

8. Can I modify my order shipping address to which it will be delivered?

No, the address cannot be modified through website. Within 2 hours of order placement, please reach out to our customer care for further assistance.

9. What do I do if my payment fails?

In case of any payment failures, the amount will be credited to the source within 5 - 7 business days. Further, we request you to re-try the payment process and ensure you are in good network zone. Also ensure that the information entered is correct.

10. Does Kern Seedtech service outside India?

No, the e-commerce operations are limited to India only.

11. How to check the status of my order?

Within 24 hours after placing the order, you will receive a SMS and email with tracking details. You can also track the status of your order on our website. Further, you can always reach us on our customer care for details.

12. What is the Shipping policy?

Once our system processes your order, your products are inspected thoroughly and packed to ensure they are in a perfect condition. Your products are then handed over to our trusted delivery partner. Your products will be delivered within 5 - 7 business days. Our delivery partner then brings the package to you at the earliest possibility. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

13. What are the payment options available? We accept Net banking, Credit card, Debit card, UPI and Payment wallets

14. Do you accept cash on delivery?

No, we don't accept cash on delivery.

15. My phone number has changed. Do I need to create a new account to shop?

Yes, you need to create a new account in such cases.

16. Do you deliver at my Pincode?

You will be able to check service availability for your Pincode at the product description page and while placing an order.